Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All products are printed and prepared to order. We normally dispatch orders placed before approximately 12:00 noon on the same working day or the following working morning.

Orders placed during weekends or UK bank holidays are normally processed on the next working day.

Personalised orders may take longer if we need additional information, a photograph or approval of a draft. The dispatch timeframe begins once we have received all information required to produce the order.

UK DELIVERY

Our standard UK delivery service is Royal Mail Tracked 24. This service is included free of charge unless otherwise stated at checkout.

Royal Mail aims to deliver Tracked 24 items on the next working day after dispatch. Most orders arrive within one to three working days, but this is an estimated delivery timeframe and is not guaranteed.

Royal Mail may occasionally require additional time to complete delivery. Please allow up to seven working days after dispatch before treating a Tracked 24 order as significantly delayed.

GUARANTEED DELIVERY

Where available at checkout, customers may upgrade to Royal Mail Special Delivery Guaranteed by 1pm for an additional charge.

Special Delivery Guaranteed by 1pm is the only guaranteed delivery option we offer. The guarantee applies from the date of dispatch and remains subject to Royal Mail’s posting cut-off times, postcode exceptions and service terms.

A standard Special Delivery service does not automatically include a Saturday guarantee. Customers requiring guaranteed Saturday delivery should contact us before ordering.

Orders must still allow sufficient production time before dispatch. Selecting Special Delivery does not mean that an order can be produced instantly.

DELIVERY DATES

Delivery dates displayed by Shopify, Royal Mail or other services are estimates unless the selected service is expressly described as guaranteed.

If an order is required for a particular event, we strongly recommend ordering as early as possible. Customers with an urgent deadline should contact us before placing their order.

TRACKING

Tracking information will be provided when available. Customers can use the tracking number to check the latest delivery status on the Royal Mail website.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

If an order is returned because the customer supplied an incorrect or incomplete address, additional postage may be required before it can be sent again.

DELAYS, LOSS AND NON-DELIVERY

We remain responsible for an order until it is delivered to the customer or a person identified by the customer to receive it.

If tracking has not updated, an order appears significantly delayed or the parcel has not arrived, please contact us at sweet_cake_decorations@hotmail.com with your order number.

We will review the tracking information and, where appropriate, contact Royal Mail. If an order is confirmed as lost or cannot be delivered, we will provide an appropriate replacement or refund in accordance with UK consumer law.

INTERNATIONAL DELIVERY

International delivery is available only to destinations shown at checkout. Delivery times vary by destination and may be affected by customs processing.

Customers are responsible for any customs duties, import taxes or local charges imposed by the destination country, unless stated otherwise at checkout.

CONTACT

For questions about dispatch, tracking or delivery, please contact:

Sweet Cake Decorations
Email: sweet_cake_decorations@hotmail.com