Refund policy

Return and Refund Policy

We want you to be happy with your order. Please inspect your order when it arrives and contact us as soon as possible if it is damaged, defective, incorrect or not as described.

Personalised and Custom-Made Products

Because personalised and custom-made products are created specifically for you, they cannot be returned or refunded if you change your mind or provide incorrect personalisation details. An order may only be cancelled before production or printing has started.

Edible Products

For health and hygiene reasons, edible products cannot be returned once their sealed packaging has been opened, unless the product is faulty, damaged, incorrect or not as described.

Non-Personalised Products

For eligible non-personalised products, you may notify us that you wish to cancel within 14 days of receiving your order. The product must then be returned within a further 14 days, unused, unopened and in its original packaging. The customer is responsible for return postage unless the product is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incorrect or not as described, please contact us at sweet_cake_decorations@hotmail.com with your order number and clear photographs of the product and packaging. We will assess the issue and, where appropriate, offer a replacement or refund.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Return Address

Please contact us before returning any product. We will provide the correct return instructions and return address. Items returned without contacting us first may not be processed correctly.

Nothing in this policy affects your statutory rights under UK consumer law.