Returns & Refunds Policy

At Sweet_Cake_Decorations, your satisfaction is our top priority. We have
established the following policy to address any issues with your order:

Standard Orders and Delivery Times:

We ship all orders using standard 1st Class post.

Please note that delivery estimates are only estimates. We will not refund orders that arrive within 7 working days, as it is the buyer’s responsibility to allow sufficient time for delivery.

Damaged or Faulty Items:

If your cake topper arrives damaged during shipment or contains errors that are the result of our mistake, we will issue a refund or provide a replacement.

To be eligible for a refund or replacement, please contact us within [7 days] of receiving your order, including your order number and photographic evidence of the damage or error.

Refund Request Process:

Contact our customer support team via [contact method] with the details of your order and the issue you experienced.

We will review your claim promptly and work with you to resolve the issue, either by refunding your purchase or arranging for a replacement product.

Exclusions:

Refunds will not be provided for orders that meet the delivery timeframe as outlined above, even if slight delays occur, unless the item is confirmed to be damaged or erroneous due to our error.

Thank you for your understanding. We are committed to ensuring that every customer receives a quality product and a positive shopping experience.

Payment Policy

Thank you for shopping with Sweet_Cake_Decorations. We are committed to providing you with a secure and efficient payment experience. Please review our detailed Payment Policy below:

Accepted Payment Methods:

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal. Payment is due at the time you place your order.

Secure Payment Processing:

All transactions are processed through a secure payment gateway that uses advanced encryption technology to protect your financial details. We do not store sensitive payment information on our servers.

Currency:

All prices and payments are processed in [your currency, GBP. If you are purchasing from outside this currency zone, please note that your financial institution may apply additional currency conversion fees.

Order Confirmation and Billing:

Once your payment is successfully processed, you will receive an email confirmation along with an invoice detailing your order. Please review this information carefully and contact us immediately if you notice any discrepancies.

Payment Authorization and Verification:

By placing an order, you authorize Sweet_Cake_Decorations to charge your selected payment method for the total amount of your order. In some instances, additional verification may be required by your payment provider to authorize the transaction. Failure to complete such verification may result in delays or cancellation of your order.

Failed Transactions and Order Cancellation:

If your payment is declined or cannot be processed, your order will not be completed. You will be notified via email and given the opportunity to choose an alternative payment method. Repeated payment failures may result in the cancellation of your order.

Refunds and Adjustments:

For details regarding refunds and adjustments, please refer to our Returns & Refunds Policy. Any refunds will be processed back to the original payment method used at the time of purchase.

Security and Privacy:

We take your security seriously. All payment transactions are handled by trusted third-party payment processors, and we adhere to industry-standard security practices to safeguard your personal and financial information.

Contact Information:

If you have any questions or concerns regarding our Payment Policy or need assistance with your payment, please contact our customer support team at:

Email: sweet_cake_decorations@hotmail.com

We appreciate your trust in Sweet_Cake_Decorations and look forward to providing you with an outstanding shopping experience.

Privacy Policy

At Sweet_Cake_Decorations, we value your privacy and are committed to protecting
your personal information. This Privacy Policy outlines how we collect, use,
disclose, and safeguard your data when you visit our website or make a
purchase. Please read this policy carefully to understand our practices
regarding your information.

Information We Collect:

Personal Information: We may collect your name, email address, shipping address, payment information, and other details you provide when creating an account, placing an order, or
contacting us.

Automatically Collected Data: When you visit our website, we automatically collect information such as your IP address, browser type, operating system, and browsing behavior through cookies and similar tracking technologies.

Third-Party Information: In some cases, we may receive information about you from third-party services, such as payment processors or marketing partners, to enhance your shopping experience.

How We Use Your Information:

Order Fulfilment: To process and fulfil your orders, including shipping notifications and customer support.

Communication: To send you updates, newsletters, promotional offers, and important notifications regarding our policies or changes to our services.

Improvement: To analyse website usage and trends, allowing us to improve our products, services, and overall user experience.

Personalization: To tailor content and recommendations based on your interests and previous interactions with our store.

Legal Compliance: To comply with applicable

Sharing and Disclosure:

Service Providers: We share your information with trusted third-party service providers who assist with payment processing, shipping, marketing, and website analytics. These partners are contractually obligated to keep your data secure and confidential.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of [Sweet_Cake_Decorations] and our customers.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, with continued protection under this Privacy Policy.

Data Security:

We implement robust security measures—including encryption, secure servers, and regular audits—to protect your personal information from unauthorized access, alteration, or disclosure.

Although we strive to safeguard your data, please note that no transmission over the Internet or electronic storage method is 100% secure.

Your Rights:

Access and Correction: You have the right to request access to and correction of your personal information held by us.

Deletion: Under certain circumstances, you may request the deletion of your data.

Opt-Out: You can opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in our emails.

To exercise these rights, please contact us using the information provided in the
"Contact Us" section below.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience,
understand how you use our website, and deliver personalized content.

You can manage your cookie preferences through your browser settings; however,
disabling cookies may affect the functionality of our website.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will
be posted on this page with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: sweet_cake_decorations@hotmail.com

Thank you for trusting Sweet_Cake_Decorations with your personal information. We are committed to ensuring that your privacy is protected while providing you with the best shopping experience possible.